Knowledge Manager – 2005-2008
Founded and scaled the Knowledge Management function within the corporate university.
Designed and delivered enterprise knowledge solutions, improving operational consistency and overall time-to-value
Launched learning programs (e-learning and instructor-led), aligning tenured workforce knowledge with development plans and corporate strategy.
Enterprise knowledge solutions:
Designed and prototyped a rule-based graphic tool for automating the response of 80% of technical queries.
Reduced 50% of content search/retrieval time by designing a best-practice intranet site.
Created from concept to product a taxonomy-based multimedia encyclopedia as an alternative adult learning strategy
Coordinated the online publishing of 4 technical handbooks (3-year overseas projects).
Streamlined access to most recent/relevant ScienceDirect online publications.
Revamped meeting and content management issues in an international community of practice.
Created a corporate-wide collaborative glossary of abbreviations (over 13,000 terms).
Drafted, validated and maintained the corporate taxonomy (over 2,700 terms).
Training projects:
Delivered 5 managerial and technical e-learning + classroom solutions.
Conducted bi-monthly workshops for 100% of new entries.
Assisted in the building of 6 management development paths.
Designed a 5-year international training delivery model