Tenaris

Knowledge Manager – 2005-2008

Built the Knowledge Management department from scratch.

Managed/budgeted a team of internal/external consultants and direct reports (total of 8 people).

Non-training projects:

  • Designed and prototyped a rule-based graphic tool for automating the response of 80% of technical queries.

  • Reduced 50% of content search/retrieval time by designing a best-practice intranet site.

  • Created from concept to product a taxonomy-based multimedia encyclopedia as an alternative adult learning strategy

  • Coordinated the online publishing of 4 technical handbooks (3-year overseas projects).

  • Streamlined access to most recent/relevant ScienceDirect online publications.

  • Revamped meeting and content management issues in an international community of practice.

  • Created a corporate-wide collaborative glossary of abbreviations (over 13,000 terms).

  • Drafted, validated and maintained the corporate taxonomy (over 2,700 terms).

Training projects:

  • Delivered 5 managerial and technical e-learning + classroom solutions.

  • Conducted bi-monthly workshops for 100% of new entries.

  • Assisted in the building of 6 management development paths.

  • Designed a 5-year international training delivery model